This document outlines the terms and conditions applicable to users of the efratafurniture.com website, which is owned and operated by:

PT Efrata Global Resource
Contact: +62 821-3467-5390
Website: efratafurniture.com

Please read this document carefully before making any transactions.

Website Transaction Terms

• All transactions conducted through efratafurniture.com are deemed valid once the checkout and payment processes have been completed in accordance with the stated procedures.

• Users are responsible for providing accurate and complete information at the time of placing an order.

• PT Efrata Global Resource reserves the right to reject or cancel any order if there is any discrepancy in the data or violation of these terms and conditions.

 

Payment Terms

• Payments must be made directly and in full, based on the prices listed on the product pages of this website.

• All listed prices exclude shipping fees, unless otherwise stated.

• Payments must be made using the official payment methods available on the website.

• Payments are considered valid once they have been verified either through the system or via manual confirmation from PT Efrata Global Resource.

 

Refund Policy

• Refund requests are only accepted under the following conditions:

  • The product becomes unavailable after payment has been made.

  • The product received is damaged or severely defective as a result of production error.

• Damage caused during shipping is not covered under the refund policy.

• Refund requests must be submitted within 3 (three) business days of receiving the product and must include supporting evidence.

• PT Efrata Global Resource reserves the right to reject refund requests that do not comply with these terms.

 

Shipping Terms

• The estimated delivery time is 8 business weeks, and may vary depending on the quantity of the order.

• Shipping costs are not included in the checkout price and will be recalculated based on the delivery address and the volume of the items ordered.

• Recalculated shipping costs will be confirmed via the registered email or WhatsApp.

• Delivery will proceed once payment has been confirmed and all shipping details are agreed upon by both parties.

 

Pricing Terms

• The prices listed on the website are total product prices, available in two currencies: Indonesian Rupiah (IDR) and United States Dollar (USD).

• The conversion rate used is IDR 12,000 per USD 1.

• Prices are subject to change at any time without prior notice, but confirmed and paid orders will not be affected by such changes.

 

Product Terms

• All products displayed are original and manufactured by PT Efrata Global Resource.

• We strive to present product images as accurately as possible. However, color and texture differences may occur due to lighting or screen resolution.

• Products marked as Pre-Order (PO) have an estimated production time of 4 to 6 business weeks, depending on the quantity and type of product ordered.

• The final production timeline will be confirmed during the ordering process.

 

Disclaimer

• PT Efrata Global Resource is not responsible for delivery delays caused by third parties (shipping providers), natural disasters, or conditions beyond our control.

• This website may contain links to external websites that are not under our control. We are not responsible for the content or policies of those sites.

• Each user is responsible for maintaining the security of their account and personal information used on this site.

 

Policy Changes

• PT Efrata Global Resource reserves the right to modify, adjust, or update these terms and conditions at any time without prior notice.

• Such changes will replace previous policies and take effect once published on this page.

• Users are encouraged to periodically review this page to stay informed of the latest applicable policies.

 

If you have further questions regarding these terms and conditions, please contact us via WhatsApp at +62 821-3467-5390 or via email as listed on our website.